StudentShare
Contact Us
Sign In / Sign Up for FREE
Search
Go to advanced search...
Free

Performance Management (paraphrase) Human Resource Management Class - Essay Example

Cite this document
Summary
Starbucks is known for its rich coffee and delicious pastries, the aroma of which is enough to tantalize anyone from afar. Starting off from a small company in 1971, it has bloomed into a worldwide sensation satisfying over a million customers each week with “nearly 7000 locations worldwide” (Hammers, 2003)…
Download full paper File format: .doc, available for editing
GRAB THE BEST PAPER98.7% of users find it useful
Performance Management (paraphrase) Human Resource Management Class
Read Text Preview

Extract of sample "Performance Management (paraphrase) Human Resource Management Class"

Starbucks is known for its rich coffee and delicious pastries, the aroma of which is enough to tantalize anyone from afar. Starting off from a smallcompany in 1971, it has bloomed into a worldwide sensation satisfying over a million customers each week with “nearly 7000 locations worldwide” (Hammers, 2003). Not only does Starbucks take great pride in its community and loyal customers, it also ensures the highest standards and goals met by adhering to a firm performance management system. This system is achieved through professional training, evaluation and feedback techniques, as well as promoting a community environment within the organization.

Starbucks works hard at providing a great working environment for each and every one of its diverse employees. Along with providing full healthcare benefits for both part and full time employees, the organization thoroughly trains each new staff member through 24-hr in-store training programs for at least 2-4 weeks (Hammers, 2003). This allows them to successfully learn their individual tasks and customer needs while becoming familiar and comfortable with their environment. Starbucks recognizes the fact that every one of its staff is an important “partner” in helping it to stay true to its mission statement: “to establish Starbucks as the premier purveyor of the finest coffee in the world while maintaining our uncompromising principles as we grow” (Austin & Reavis 2004).

All partners, right up to the board of directors, are given a specific performance standard and code of conduct to abide by. This is effectively communicated through regular partner meetings, memos, and training (Hammers, 2003). When evaluating employees, supervisors, and managers the same appraisal techniques are used to ensure fairness to everyone. Also, supervisors and managers are especially trained in administrative standards, employee relations, delegating tasks, setting objectives, evaluating and rewarding performances (Austin & Reavis 2004).

This provides a through feedback system helping them to design detailed training programs targeting specific skills and assessments. In turn, all employees are also continuously encouraged to monitor the management decisions with regular comments, questions, and feedback. These are diligently reviewed and responded to by a two-person team (Hammers, 2003). For example, one such review by an employee resulted in an extension of their military-reserve policy by securing the salary and health care benefits for those called on to serve (Hammers, 2003).

Starbucks also provides all employees an equal opportunity to share in the company’s growth and profits by being able to invest in its stock options. Employees are rewarded for their input by the organization matching their contributions and adding on to it. They are also encouraged to give out to the community and volunteer at charitable organizations. For example, Starbucks donates $10 for each hour volunteered by one of its employees (Hammers, 2003). The organization is also keen to contribute to the international community by selecting few employees every year to travel to coffee producing countries and learning first hand of the related environmental and conservation issues.

With over 70,000 employees in North America and over 7,000 worldwide, Starbucks treats all of them with respect and helps this large and diverse group to feel like a close knit community (Hammers, 2003). With such a unique performance management system in place, it is no wonder that Starbucks ranks among the top with Google on Fortune’s most admired companies and best places to work lists, respectively. Both companies work hard at instilling and promoting a quality of cooperation and respect.

For example, with Starbucks overriding philosophy of “leave no one behind”, it makes sure to give all its employees a sold training and background to enhance their performance quality, making them and their opinions feel valued (Hammers, 2003). Similarly, Google also holds true to its philosophy that “all voices matter and Googlers enjoy a variety of opportunities to share information and voice questions and opinions” (Google, 2011c). Also, by holding regular meetings, employees at Google enjoy receiving updates, sharing in projects, asking questions, and being part of a growing team.

Starbucks also allows its partners to actively be part of its growth and progress through investment opportunities, valued feedback and implemented employee reviews and suggestions. Both organizations take pride in their diversity and work towards making all their employees feel respected. For example, Google takes strict measures to provide their workers with harassment free environments and any issues are immediately reported and investigated (Google, 2009). Starbucks also values its partners and promotes a healthy work environment by being committed to diversity and continuously encouraging them to contribute to the community.

These practices help to maintain the quality of performances and meet the required goals in establishing both organizations as leaders in their respective fields. Appendix Sample Performance Evaluation Name: Dept. Date of Hire: Date of Review Supervisor: Date of Last Review 1. Quality of Employee’s work Comments 2. Exercise of good judgment Comments 3. Attendance Comments 4. Employee involvement/participation in team effort Comments 5. Attention to company policies and procedures Comments 6.

Interpersonal relationships and communication with co-workers Comments 7. Taking initiative to achieve goals and complete assignments Comments 8. Responsiveness to changing work requirements Comments 9. Work ethic s Comments 10. Overall performance rating Comments Areas of Strength: Areas of Improvement: [Optional:] Date of Last Merit Increase: Recommended Merit Increase: Effective Date of Current Merit Increase: Date: Supervisor’s Signature Employee’s Comments: Employee’s Signature References Austin, James E.

, and Cate Reavis. (2004). Starbucks and Conservation International. Harvard Business School. Google. (2009). Code of Conduct. Retrieved from http://investor.google.com/corporate/code-of-conduct.html Google. (2011c). Google Mountain View. Retrieved from http://www.google.com/intl/en/jobs/uslocations/mountain-view/index.html Employee Performance Evaluation Form. (2011). Retrieved from http://www.you-can-learn-basic-employee-rights.com/sample-employee-performance.html Hammers, Maryann. (2003, October).

Starbucks is Pleasing Employees and Pouring Profits. Retrieved from http://www.workforce.com/section/benefits-compensation/feature/starbucks-is-pleasing-employees-pouring-profits/

Read More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“Performance Management (paraphrase) Human Resource Management Class Essay”, n.d.)
Retrieved from https://studentshare.org/other/1417550-performance-management-paraphrase-human-resource
(Performance Management (paraphrase) Human Resource Management Class Essay)
https://studentshare.org/other/1417550-performance-management-paraphrase-human-resource.
“Performance Management (paraphrase) Human Resource Management Class Essay”, n.d. https://studentshare.org/other/1417550-performance-management-paraphrase-human-resource.
  • Cited: 0 times

CHECK THESE SAMPLES OF Performance Management (paraphrase) Human Resource Management Class

Management Training and Resulting Conflict Management Effectiveness in Hospitals

management Training and Resulting Conflict management Effectiveness in Hospitals" Dissertation submitted in partial fulfilment for the degree of (insert your degree title) Newham College of Further Education ABSTRACT Conflict is inevitable in all aspects of social life.... hellip; However, not everyone is good at conflict management and hence without conflict management knowledge it is very difficult to handle conflict effectively....
32 Pages (8000 words) Dissertation

Information Technology Enhanced Management of Schools

The dissertation "Information Technology Enhanced management of Schools" is primarily purposed to provide the idea that the school as a whole should be involved in the information technology integration process because IT has the potential to enhance teaching and learning.... hellip; According to Leidner and Jarvenpaa (1995, pg....
29 Pages (7250 words) Dissertation

Critique of Human Resources Theory

From the utilitarian approach of Taylor and Ford of treating human… e as an unthinking cog behind the machine in the early days of capitalism, human resource management has now evolved to value its human capital more realising its vast potentiality for performance that could dramatically contribute to the company's economic imperative of Given this “improved perspective” of the human resource, this paper will examine if such “improved perspective” of the workforce translates to better work life....
9 Pages (2250 words) Essay

Ensuring Optimal Emotional Intelligence in Adolescents: An Empirical Perspective

In identifying the significance of the treatment measures, the study will help students and educators to improve emotional capacities and therefore improve stress management and performance.... This research is being carried out to investigate the significance of coaching and feedback as strategies for developing emotional intelligence among college students....
11 Pages (2750 words) Research Proposal

Benefits of Renewable Energy

Thus, most of the country's challenges in the future relate closely to the social social-political, and rentier economy the country has modeled high reliance on oil and other external sources of income for the growing population, the ineffective human-resources-management approaches, high natural resource consumption levels and economic stability that has led to environmental damage, unsustainable resource consumption, global warming and, energy crisis (Patlitzianas, Doukas&Psarras, 2006)....
8 Pages (2000 words) Essay

Development of Management Theories

The author of the "Development of management Theories" paper argues that if practicing a manager's research management theory will benefit in their managerial role, they may no longer jump to conclusions but to sit and think about the best way to approach issues.... hellip; Recently, it is unquestionable that management has become the most vital factor, which affects the company whether it will be successful or not.... Efficient management not only can help a company deal with the inner affair of the company more effectively, but it also can help the company gain more profit in the competition....
10 Pages (2500 words) Coursework

Ethics, Corporate Social Responsibility, and Sustainability Principles

An essay "Ethics, Corporate Social Responsibility, and Sustainability Principles" claims that the company's sales were declining, which was later saved by the then Debenhams designers.... The multinational company also has a list of other brands which it solely owns.... hellip; Corporate social responsibility initialized as CSR involves the general good any company impacts on the outside community through its operations....
8 Pages (2000 words) Essay

Core Skills in Counseling

It helps in decision-making, problem-solving, and other emotional issues such as anger management.... The paper "Core Skills in Counseling" discusses that counseling is a basis upon which personal issues are talked through in a safe, supportive, and confidential climate.... nbsp;… Catherine is made to see the real picture....
10 Pages (2500 words) Assignment
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.
Contact Us