StudentShare
Contact Us
Sign In / Sign Up for FREE
Search
Go to advanced search...
Premium+

Towards a Comprehensive Model to Use E-government Services - Dissertation Example

Cite this document
Summary
The questions that this paper seeks to ascertain are: What are the critical factors and events of any usage process in e-government services? What sequence of citizen readiness and adoption factors as well as events leads to a successful usage process of e-government services by citizens?…
Download full paper File format: .doc, available for editing
GRAB THE BEST PAPER91.4% of users find it useful

Extract of sample "Towards a Comprehensive Model to Use E-government Services"

Download file to see previous pages

A major finding in a recent United Nations (UN) e-government survey exploring the inter-linkages between e-government and sustainable development efforts relates to the steady improvement in all the indicators of the e-government development index, implying that more and more countries are employing e-government policies and programs to sustain efficiency, effectiveness, and inclusiveness as the parameters of sustainable development efforts worldwide (United Nations 2012). Governments are increasingly embracing e-government as a means to engage citizens through inclusive and participatory service delivery processes for sustainable development (United Nations 2012) and, by doing so, leveraging on e-government’s potential to “reduce costs, improve services, bring transparency and accountability to government, as well as control fraud and corruption” (Singh & Sahu 2008, p. 477). Extending and supporting the work in this nascent area of research, Gajendra et al (2012) claim that many nations have realized the benefits of e-governance and have commenced providing their services online using the four basic models of e-government, namely government to citizen, government to employees, government to government and government to business.

But while the expectations of governments and other public agencies regarding the viability of e-government remain high owing to the numerous merits associated with utilizing online systems and digitized functions (Gauld et al 2010), the UN report is categorical that citizen usage of e-government services “remains relatively low compared to traditional service delivery methods, even in countries that are making greater efforts to enhance take-up, and notwithstanding continued progress in the provision and sophistication of e-government services” (United Nations 2012, p 102).

This phenomenon, according to the UN report, not only continues to conceal the many potential benefits of e-government but also presents a foremost challenge for policymakers, who need to reconceptualize how public services can be taken more by citizens through the government to citizen model, with the view to assisting realize their full potential benefits and, in doing so, contribute to sustainable development for the people. E-government has been defined in the literature as “the application of information and communication technology (ICT) for delivering government services, exchange of information and communication between government and public” (Gajendra et al 2012, p. 195). Going by this definition, it can be argued that although countries, in general, have invested immensely in the use of ICTs to enhance their online service delivery to cater to citizens’ needs (United Nations 2012), it is yet unclear why actual citizen usage of e-government services is generally low overall despite the capabilities provided by e-government, such as personalization, user-friendliness, knowledge acquisition and ability to communicate (Kolsaker & Lee-Kelley 2008).

What is clear in the current context is that citizens’ usage of e-government services (‘demand-side’) has thus far been inadequate and has demonstrated incapacity to keep up with the fast-spreading provision and accessibility of e-services (‘supply-side’), and that the different speed and growth rate between e-service availability and citizens’ usage of e-government services is reasonably substantial in many countries around the world (United Nations 2012).

Based on the low uptake of e-government services, therefore, it is only proper that the functionality and practicality of the e-government concept be questioned given the fact that so many resources have been spent on implementing them yet so few people are actually using them.

...Download file to see next pages Read More
Cite this document
  • APA
  • MLA
  • CHICAGO
(Towards a Comprehensive Model to Use E-government Services Dissertation, n.d.)
Towards a Comprehensive Model to Use E-government Services Dissertation. Retrieved from https://studentshare.org/e-commerce/1893664-comprehensive-model-to-use-e-government-services
(Towards a Comprehensive Model to Use E-Government Services Dissertation)
Towards a Comprehensive Model to Use E-Government Services Dissertation. https://studentshare.org/e-commerce/1893664-comprehensive-model-to-use-e-government-services.
“Towards a Comprehensive Model to Use E-Government Services Dissertation”, n.d. https://studentshare.org/e-commerce/1893664-comprehensive-model-to-use-e-government-services.
  • Cited: 0 times

CHECK THESE SAMPLES OF Towards a Comprehensive Model to Use E-government Services

Literature review: E-Government Significance

However this study aims to explore the impact of national culture on adoption and implementation of e-Governance, by way of a comprehensive literature review and case studies, with a key focus on the Kingdom of Saudi Arabia.... e-government types ……………………………………………………….... e-government types ……………………………………………………….... e-government evolution life cycle ………………………………………....
13 Pages (3250 words) Dissertation

Models to Examine the Adoption of e-Government Services

The review "Models to Examine the Adoption of e-government services" studies factors that govern technology adoption.... The developing countries have now started embracing technology to offer e-government services to the citizens but it has not been adapted globally at the same rate.... 2003) which have all identified factors that affect an individual's intention to use or the actual use of information technology.... E-commerce and e-business have evolved and e-government models can be seen in countries where services are customized according to customer needs....
32 Pages (8000 words) Literature review

The critical factors influencing citizen infusion to e government web services

The study aims at identifying the factors influencing infusion of e government web services among the citizens and it assumes that there is a relationship between the three factors "environmental, cultural and design" and the level of infusion of e government web services.... … The researcher develops the following research questions that need to be answered to affirm the findings: What are the Environmental factors that impact citizen infusion in e government web services?...
33 Pages (8250 words) Dissertation

The Success of Any Technology

TAM is mainly based on two aspects that are directed towards evaluating the intention of a user to use a certain system or technology; perceived ease of use and perceived usefulness.... For example, the perception will measure the easiness of the functions that the system or technology has to offer; this easiness will result in lesser efforts to use the technology.... For example, a user will evaluate the e-government service and make a perceptiwon about the advantages that can be attained by him....
21 Pages (5250 words) Thesis

What Can We Learn from Long-Term Care in other Countries

ince the initiation of long-term care program in United States, observers still believe that the services offered by the care program are not satisfactory.... Since the initiation of long-term care program in United States, observers still believe that the services offered by the care program are not satisfactory.... A report released by the National Care Planning Council (NCPL) indicated that 61% of the caregivers dedicated about 20 hours per week in providing care services and 27% of the caregivers contributed about 50 hours a week in the provision of the same service1....
9 Pages (2250 words) Essay

Government Reporting Entity

Furthermore, as differentiated from regular public accounting, Roberts (2008) said that the reason for preparing separate financial statements is to “support state or federal applications and a financial statement for use in an official statement for bond issuance purposes”.... The CAFR report of Davis School District is divided into three segments (Roberts, 2008): 1) Introduction of the report - Illustrates the description of the report including the transmittal letter, the lists of elected board and directors, the chart of the School District organizations, the model of the School District for its education, and the excellence certificate of financial reporting....
5 Pages (1250 words) Assignment

E-Government Literature Review

Government as a Partner: Government is supposed to work towards developing the municipality, the state or the country by soliciting active support and cooperation of its citizens, organizations and like-minded political affiliations ... An institution which governs, frames policies, takes care of the people residing within the territory....
68 Pages (17000 words) Essay

How Consultations with Service Users Can Improve Service Provision

Engagement comes from the need for residents to be treated with care dignity and respect (Adams, 2002) To ensure that the services… efficient and make meaningful impacts upon the lives of all the parties involved in the provision and reception of community services, all the parties need to actively participate in consultations on the issues affecting them ensuring that the people are fully and The effective engagement of all the parties will ensure positive gains to the community and the government and all the support agencies will provide acceptability to the body or entity that is running the enterprise....
6 Pages (1500 words) Essay
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.
Contact Us