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Employee Relations - Case Study Example

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Summary
Carl Robins had been in his current position as Campus Recruiter for ABC, Inc. for only six months and received the opportunity to complete his first recruiting effort. During the month of April, he was successful in recruiting 15 new trainees to work underneath the Operations Supervisor at the company, Monica Carrolls…
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Employee Relations Case Study
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On May 15, he assured Monica that everything would be taken care of as planned. Carl pulled out the paperwork needed for the orientation plans after Memorial Day, which would place this time frame around the beginning of June. His goal at this point in time was to get everything finalized for the orientation that would be coming up in approximately two weeks. What he found was a big mess. Some of the applications were incomplete. Some of the new hires did not have the required transcripts on file.

Not a single one of them had gone to have a drug screen, and those were mandatory. Furthermore, he could only find three orientation manuals and all of them had pages missing. The frustration did not end there. When he went to check on the room that would be used to train the new hires during the actual orientation, he found out that it was not even going to be available for use on that day. In fact, it had already been booked for the entire month of June for other company business. All of this turmoil left Carl very frustrated and having no idea where to turn next.

Although each of these individual problems is significant, the real issue boils down to a couple of deeper problems: miscommunication and poor preparation. Most of this falls on the shoulders of Carl since he agreed to take responsibility for the orientation, but it could have possibly been prevented had other individuals in the company, such as Monica or Carl's supervisor, checked in on his progress and found that he was putting off some vital actions until it was virtually too late to correct them, at least in a quick and efficient manner.

According to Anonymous Employee (2008, pg. 1), "Poor communication leads to inadequate workplaces. As in any relationship, communication is key to a strong business relationship. This can be the relationship between business and customer, or, equally as important, the internal relationships among different employees within the company. Communication can be improved in virtually every workplace, no matter the industry or size. After all, it is the only way for information to effectively spread throughout the business so that everybody can be informed to the degree that they required to properly achieve their goals.

"In addition, Anonymous Employee (2008, pg. 1) claims that, "Among the most trying elements of poor communication in today's workplace is a lack of information for the proper accomplishment of the tasks necessary within the business. Even in today's information overload society, employees often lack the information they need to do their jobs. They may have the data that they require

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